Unified Communications is no longer an option for most companies – it’s a necessity. To thrive in an age of increasing digital transformation, hybrid work, and agility, brands need a fully aligned and synchronized communication environment.
However, implementing a unified communications ecosystem also requires significant investment in managing, tracking, and optimising the ecosystem. This is where UC Service Management comes in. Traditionally seen as a solution for the IT landscape, Service Management has become an increasingly valuable tool for growing companies.
With UCSM (UC Service Management), companies can gain better visibility into their communication ecosystem, minimise complexities, and ensure the entire communication stack continues to run smoothly.
Here’s why you should be considering UCSM in 2022.
Unlock the Benefits of Hybrid Work
Widely regarded as the “new normal” for many businesses, hybrid work has taken the world by storm, providing a more flexible way for team members to operate in an agile, cloud-connected environment. While the hybrid landscape represents several potential benefits for business leaders, it also introduces various challenges for communication teams to overcome.
Private WAN links and VPN connectivity may need to be implemented, and businesses will need to ensure they can deliver new UC technology to their employees wherever they are, with zero-touch provisioning and remote patching.
UC Service Management tools make it easier to share the UC landscape with employees around the globe without compromising on performance or security. A service management team can quickly and easily provision remote team members and implement workforce management practices and connectivity policies.
Exceptional Visibility and Security
With the rise of an ever-evolving workplace and increasingly complex Unified Communications tacks, companies face additional threats in the cloud landscape. The only way to ensure you’re staying secure and compliant, regardless of how far your company scales, is with complete visibility. With a UC Service Management solution, it’s possible to implement full continuous tracking and reporting capabilities for proper visibility.
Service Management providers not only consolidate all your communication tools into a single environment, but you can more easily see potential issues and patterns. These professionals also help you to understand your UC environment better and help you to set up things like instant alerts when a security threat or quality issue emerges.
Many managed service providers can create custom reports based on the critical communication metrics and insights most vital to you.
Reduced Strain on IT
UCSM solutions significantly reduce the strain on your IT team so that they can focus on other essential tasks connected to the growth of the business. With a UC Service Management tool, your IT team members can spend less time tracking important information spread across different communication environments and more time on more critical tasks.
Service Management solutions allow business leaders to run diagnostics on the entire UC environment in one convenient place and set up automated alerts, so IT teams don’t have to constantly watch and evaluate traffic for signs of quality issues, jitter, or lag.
Artificial intelligence solutions in the UCSM world can even open the door for automatic troubleshooting and issue resolution in some cases. Alternatively, specific tools can use machine learning to predict when an issue might emerge and implement changes before the problem has a chance to impact your communication stack.
Improved Security and Compliance
According to Frost and Sullivan, security and reliability are the most significant factors influencing companies searching for new UC technology. As the UC landscape grows more complex, service management tools’ visibility and support features can help companies implement a higher level of security and compliance.
Not only can you run diagnostics within your ecosystem to see emerging quality issues, but you can also set up tools which make it easier to detect potential anomalies in connections. Some UC Service Management tools will help you to track and predict data breaches in your technology stack and show you where additional security measures are needed.
In the hybrid and remote working world, UCSM can also make it possible to evaluate and manage remote devices at a distance. This means you can wipe an endpoint remotely if it gets into the wrong hands.
Better Employee Productivity
UC Service Management tools can support a more productive and efficient team in the modern world in a variety of different ways. With UC Service Management, you can immediately determine whether you have the right resources to support users wherever they are and provide additional support whenever users need it.
At the same time, you can automate many processes involved with guiding and enabling your teams, including implementing policies for changing access controls and allowing employees to manage their profiles and passwords from a distance.
The insights from your UC Service Management tools could help determine where another communication technology is necessary to help your business run more smoothly.
The right UC Service Management provider can provide companies with a comprehensive solution in which they can configure, monitor, migrate, and manage various UC solutions. This makes it much easier for companies with complex needs to create the ultimate UC environment for their specific requirements. It’s even possible to integrate multiple tools from different vendors.
UC service management providers can ensure companies have access to a unified console for all administrative and management requirements, even if you’re working with distributed tech. This means you can spend less time trying to align systems as your business begins to grow.
The endless flexibility of the UC service management ecosystem also makes it easier to implement new tools and innovation as your business evolves, whether you’re interested in exploring 5G connectivity, IoT, or AI.