As communications in a transforming digital landscape grow increasingly complex, companies need the right tools in place to help them track, manage, and optimise their investments. Service Management solutions represent a powerful opportunity for communications management, particularly in an age of hybrid and distributed teams.

With UC service management tools, it’s easier to provision essential tools, track endpoints, and implement patches from a distance. The challenge is choosing the right UCSM (UC service management) solution for your needs.

To help you make the right choice, we’ve put together a list of some of our top trending reviews for UC service management throughout 2022.

1.   Logitech Sync

Leading provider of essential endpoints in the communication landscape, Logitech equips teams with everything from video bars to tablets. The Logitech “Sync” ecosystem provides access to comprehensive device management, so you can track the performance and needs of all of your Logitech investments in one convenient space.

Logitech’s technology comes with a real-time dashboard for tracking essential metrics, on-demand and scheduled device management for patches and fixes, and device and room analytics. In our Logitech Sync review, you’ll get a behind-the-scenes look at the multi-platform access capabilities of Logitech Sync. We also cover the ecosystem’s comprehensive device support, which includes links to third-party peripherals.

2.   Poly Lens

Another convenient UC Service Management solution designed for managing endpoint peripherals, the Poly Lens environment provides a behind-the-scenes view of device status. Through a dashboard hosted on the cloud, Poly Lens can support everything from quick device onboarding for team members around the world, to secure access with single sign-on technology.

Poly Lens is a modern and intuitive solution for business leaders with bulk onboarding features, data retention functionality, a comprehensive newsfeed and geo location features. In our Poly Lens review, you’ll also learn about the service’s analytics insights, remote troubleshooting functionality, and extensive device support. You’ll have everything you need to empower your team members and preserve the quality of your endpoint investments from a single remote space.

3.   IR Prognosis

Otherwise known as Integrated Research, IR has quickly emerged from a one-person operation to an award-winning solution for monitoring IT tools and communication systems. The IR Prognosis environment provides business leaders with a range of useful insights and tools for diagnosing potential technology problems at every level.

IR Prognosis includes automated alerts with pre-built thresholds, as well as a comprehensive voice quality system. In our IR Prognosis review for UC, we offer an insight into all of the major features this SaaS landscape has to offer, including its extensive reporting capabilities. As an entirely software-based solution for modern companies, IR Prognosis is ideal for an age where flexibility and agility are key to success.

4.   VOSS UC Management

VOSS stands out as one of the early pioneers of the UC service management space, providing behind-the-scenes insights into your communication stack long before a multitude of other brands. With VOSS, you’ll get everything you need to automate the mapping and discovery of your existing UC network, then implement new and improve solutions for rapid business growth. VOSS makes it easy to rapidly onboard new users and configure your communication environments.

VOSS-4-UC, the comprehensive service management solution built specifically for unified communications, comes with a powerful business admin portal, self-service functionality, and a range of integrations. As you’ll learn in our VOSS UC Management review, this solution is great for collecting crucial information about your UC users. You can even extend the VOSS functionality to cover contact centre insights too.

5.   Modality Systems Diagnostics

Well-known throughout the world for a wide collection of Microsoft communication and collaboration environments, Modality Systems launched its “Diagnostics” service to help companies learn as much as possible about their communication environments. The Diagnostics solution was apparently driven by customer demand, as business leaders strove to get the best returns on their Microsoft UC investments.

Our Modality Systems Diagnostics review explores the major features of this UC Service Management environment. With Modality Systems, you can visualise the global performance of your communication environment, perform extensive trend analysis, and even detect errors rapidly, so you can get to the bottom of problems and fix them rapidly for your team. There’s also a great range of tools for boosting product adoption.

6.   ForgeServe

ForgeServe was specifically built for the age of ever-more-complex communication ecosystems. This environment helps service providers deliver excellent outcomes to customers with rich IP management experiences and a wide variety of compatible endpoints for tracking. The simple and convenient user interface makes it easy to track and modify IP devices from a distance.

With ForgeServe, companies get a convenient environment where they can access complete visibility over devices in a complex space. There’s secure mutual certificate authentication, real-time critical service information, automated device redirection services, and bespoke APIs for custom ITSP processes. As our ForgeServe review covers, there are multiple components to ForgeServe all built to help you get the most of your communication investments.

7.   Poly Manager Pro

Like some of the other top UC Service Management tools in this list, Poly Manager Pro is a powerful tool for keeping track of your endpoints and devices in a complex communication world. While Manager Pro has been around for a few years now, the solution still stands out as a valuable part of the Poly ecosystem, allowing companies to view useful data about their investments from a simple user interface.

As our Poly Manager Pro review covers, you’ll be able to use this technology to view a host of useful data points from a simple interface, as well as scheduling and distributing software, firmware, and plugin updates on a massive scale. There are also tools for managing crucial administrative metrics, generating reports for unused devices, and even tracking contact centre technology.

 

By AKDSEO